If your appointment time becomes inconvenient, we are always happy to change it if you give us two business days' notice. This allows us to schedule a patient in urgent need of our care.
Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you. Failed appointments can sometimes interfere with dental treatment and create unnecessary scheduling problems for other patients.
We strive to accommodate the appointment needs of our patients and make every effort to keep on time for appointments scheduled.
Failure to provide us with 48 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no-show fee. This fee will equate to £100 per half an hour of clinical time lost.
Understandably, sometimes cancellations can not be helped due to illness or emergency, and we will take all valid circumstances into account.
Our goal in communicating our cancellation and failure to attend policy is to avoid any extra charges being passed to the patient.
We thank you for your cooperation and understanding.
At The Bespoke Dentist, we pride ourselves on providing personalised dental care tailored to your needs. Please fill out the contact form below to get in touch. Whether you have a question or want to book an appointment, we're here to help.